Customer Journey Mapping Agency in Spain
Tell the story to your customers in the best way
What is a Customer Journey Mapping
It's a visual representation of the different interactions that customers have with a brand. This map can include everything from buying a product online to filing complaints on social media.
The main objective is to thoroughly understand the customer experience to identify areas for improvement and to take precise measures to optimize the service and address customer pain points. Customer journey maps are a critical element for analyzing each interaction.
Why make a
Customer Journey Mapping
It helps you understand how users experience your product, service, or brand.
It gives you a first-person view of all customer touchpoints with your brand, allowing you to identify and improve these interactions, from the most critical to the small gestures that still make a difference.
Through detailed customer journey maps, we analyse customer behaviours and relationships with your brand, ensuring their needs are met at each touchpoint.
Customer journey mapping generates...
Higher sales and conversions
Understanding of your customer
Strategic advantage
Improving brand loyalty
How we work...
Pre-analysis
and workshop
KPIs and measures of success
Customer Personality Development and Travel Mapping
Opportunity analysis and recommendations
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Experience is everything
At Novicell, we specialize in improving the customer experience, aware of its importance in today's consumer-centric world. Although product, price, and profits are important factors, the user experience has become the new basis for standing out from the competition.
We have helped countless businesses differentiate themselves through detailed analysis of their customer experiences, taking into account an informed and established audience.
Our team of experts brings in-depth knowledge to provide the right solutions. Our goal is to gain deeper insights into customer feedback to help companies achieve their priorities and overall business goals.
Our projects
Learn the stories of customers who have trusted our knowledge and experience.
